TL;DR:
MS: “Advanced Virtual Appointments in Teams Premium provides an end-to-end solution designed to help you drive better customer experiences and operational excellence for business-to-customer engagements.” Due December 2022 to mid-February 2023 (see full notes below for details).
Details:
Published in the message centre 1st November 2022:
“Advanced Virtual Appointments in Teams Premium [link now points to our simplified overview] provides an end-to-end solution designed to help you drive better customer experiences and operational excellence for business-to-customer engagements.
You can read details about the Advanced Virtual Appointments in Microsoft Teams features here.
1. Virtual Appointments App in Microsoft Teams
The Virtual Appointments app in Microsoft Teams includes a comprehensive dashboard that provides a quick view of an employee’s schedule as integrated with Bookings. It is further enhanced with Teams Premium which unlocks a snapshot into the queue of appointments, a summary of appointment analytics, and options to manage appointments.
2. Custom Branding
Create a custom waiting room for your external attendees so they receive a branded, first-class experience from the get-go. Customize with your company’s logo, branding, and more.
3. Queue On-Demand
Empower employees to manage and service scheduled and on-demand virtual appointments in one location with advanced capabilities to track wait times, live status of a meeting, and more. Scheduling administrators and staff conducting virtual appointments can monitor incoming requests and process them appropriately.
4. Organizational Analytics
A virtual appointment administrator or operations supervisor can also view aggregated analytics across their department and entire organization. They can view detailed activity for virtual appointments created. Reports also include active user information for capabilities unlocked in Teams Premium, including SMS, 2-way waiting room chat, and queuing.
5. Individual and Departmental Analytics
Individuals or departments can focus on key metrics, such as no-shows, wait times, and calendar-level analytics to drive business outcomes and improve customer experiences. Reports include trends over time and the ability to drill down into individual appointment data.”
Availability:
Preview: Early December 2022 to mid-December 2022*
Standard Release: Early February 2023 to mid-February 2023*
*for organisations who pay for Teams Premium.
Source, related links, and references:
MC454804.
Introducing Advanced Virtual Appointments in Microsoft Teams Premium – Microsoft Community Hub.
What is Microsoft Teams Premium? | Super Simple 365.
Check status:
Microsoft 365 Roadmap ID 98188.
Page originally published:
4th November 2022 and kept up to date.
